For the Museum Quality HO SDL39 diesel locomotive, over 1,000,000 parts were hand-painted, hand-assembled, and hand-inspected during the manufacturing process. Because of the high number of parts and human touches, we expect a small percentage of models (normally less than 1%) to slip through the quality control process. When something goes awry, our Product Support team is happy to help find a resolution.
For the SDL39, a higher-than-normal percentage of locomotives have front and/or rear “drooping pilots”. Like you, we do not believe you should have to make adjustments to an all-new model that you just purchased. Unfortunately, the horse is out of the barn so to speak. We apologize for falling short of your expectations and ours.
Thankfully, it’s an easy fix that should require less than 10-minutes of time, some small washers, and a small Phillips screwdriver. If you’re uncomfortable working on your locomotive or would like us to send complimentary washers, please click the link below and complete the form. We’re happy to help.
We’ve been working with our factory and have identified what is causing some pilots to droop. Our factory has already made tooling changes and sent us a sample for evaluation. Future production runs will not have this issue.
Learn more about the SDL39 here: 9